其他

Job Summary: Responsible for providing leadership in the areas of strategic direction and objectives, establishing the customer services strategies, and problem resolution in claims/customer complaints. And also for planning, directing, coordinating and budgeting, usually through subordinate supervisory personnel, activities concerned with the construction and maintenance of structures, facilities, and systems. Participants in the conceptual development of a construction project to oversee its organization, scheduling and implementation until its successful commissioning. And this person will be an Expert and will give advice, guidance and monitor the network. And also he needs to set up the Quality system and procedure. Requirements: Degree holder or above in Business Studies / Marketing or in Chemistry / Applied Sciences / Environmental / Mechanical / Electrical & Electronics Engineering or equivalent At least 10 – 20 years of relevant experience in senior consulting or customer service in a call centre operation and network support within the public utility corporation Knowledge of water service facilities is an added advantage Ability to access customer needs and market trends and to translate this assessment into workable strategy Strong people management skill and capable of improving and developing your staff customer interface skills to provide the highest standard service in customer relations Fluency in both written and spoken English and Mandarin Mature, enthusiastic and able to work with people from all walks of life Ability to work independently and under pressure